Help Desk vs. IT Support: What’s the Difference?
Understanding the key roles and differences between Help Desk and IT Support.
📌 Key Differences
Help Desk
🛠 Handles basic IT issues and user queries.
📞 Provides quick solutions via phone or email.
🕒 Works with short-term troubleshooting.
IT Support
💻 Manages complex IT problems and infrastructure.
🔧 Focuses on long-term technical improvements.
🛡 Handles security, networks, and system upgrades.
🤔 Test Your Knowledge!
1. Which service is responsible for fixing long-term IT issues?
2. Which service typically responds to user queries via phone?
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