IT Support Checklist 2025

The Ultimate IT Support Checklist for Businesses in 2025

1. Hardware & Software Maintenance

• Regular system updates and patch management
• Routine hardware diagnostics and upgrades
• Antivirus and anti-malware software installation
• Monitoring for performance issues and downtime

2. Cybersecurity Protocols

• Strong password policies and multi-factor authentication (MFA)
• Regular cybersecurity training for employees
• Firewall and intrusion detection system (IDS) implementation
• Data encryption for sensitive information

3. Network Management

• Secure Wi-Fi networks with WPA3 encryption
• Proper VLAN segmentation for security
• VPN setup for remote workers
• Network monitoring tools for threat detection

4. Cloud & Data Backup

• Regular cloud backups with encrypted storage
• Disaster recovery plan in place
• Access control and role-based permissions
• Testing backup restoration periodically

5. Help Desk & Support Services

• 24/7 IT support availability
• Ticketing system for tracking issues
• Remote support capabilities
• Customer feedback and continuous improvement

6. Compliance & Regulations

• Adherence to GDPR, HIPAA, and other industry standards
• Data privacy policies in place
• Regular security audits and penetration testing
• Incident response plan for cybersecurity breaches

© 2025 IT Support Guide